{"id":595,"date":"2019-01-30T08:10:14","date_gmt":"2019-01-30T08:10:14","guid":{"rendered":"https:\/\/family-matters.co.uk\/?page_id=595"},"modified":"2022-08-26T12:15:06","modified_gmt":"2022-08-26T12:15:06","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/family-matters.co.uk\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

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[vc_column_text]<\/p>\n
1. INTRODUCTION<\/h5>\n

This policy (together with our Terms and Conditions) sets out the basis on which we will process any personal data that you provide to us. Please read it carefully.<\/span>[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690588959{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

[vc_column_text]<\/p>\n
Data Controller<\/h5>\n

For the purposes of the Data Protection Act 1998 (the Act) and the EU General Data Protection Regulation (\u201cGDPR\u201d), the data controller is Family Wills & Trusts Ltd of 20-22 Wenlock Road, London, England, N1 7GU<\/span><\/span>[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690597112{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

[vc_column_text]<\/p>\n
Processing Your Data<\/h5>\n

Your personal data is processed in the following ways:<\/p>\n

Quotes for services<\/span><\/h6>\n


\nWe will only use your data to contact you in respect of the quote you have asked for. We process your data under the \u2018legitimate interest\u2019 basis of GDPR to ensure our service, which is free to all users, is commercially viable.<\/span><\/p>\n

If you haven\u2019t viewed your quotes after 24 hours we will send you a reminder email to view your quotes.<\/p>\n

This data comprises of your name, email address, telephone number and address.<\/p>\n

Feedback on Family Matters and our partners<\/span><\/h6>\n

We will use your data to email you after you have registered for a quote to seek your feedback on Family-Matters.co.uk and subsequently on any partner you may have used. You may opt-out of receiving these emails at any time.<\/span><\/p>\n

When you submit feedback on Family-Matters.co.uk, or one of our partners, we will invite you to consent to your feedback being shown on the website. You may withdraw that consent at any time.<\/p>\n

Other services<\/span><\/h6>\n

When you register for quotes for a service we may invite you to opt-in to receive emails helping you get quotes for other services from Family-Matters.co.uk. We process this data using the \u201cconsent\u201d basis of GDPR. Your personal details will only be used to send you notifications you have requested and for no other purpose. Your details are not shared with third-parties who may provide the service to Family-Matters.co.uk at this stage. If you respond to the emails we send inviting you to get quotes for other services we will explicitly inform you when other firms will be passed your details. You may opt-out of receiving these emails at any time.<\/span><\/p>\n

[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690601612{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

[vc_column_text]<\/p>\n
Other Information We May Collect On You<\/h5>\n

If you contact us we may keep a record of that correspondence.<\/span><\/p>\n

We automatically collect the following data about you when you visit our site:<\/p>\n

\u2022 Browser user-agent information \u2013 this will reveal your browser (including version), operating system and may reveal your mobile device model information. This information is captured in our webserver logs and may be used for anonymised analysis of site usage.
\n\u2022 IP address \u2013 this information is captured in our webserver logs and is recorded when you request a quote or leave feedback. We may use this information for protection against fraudulent use of our services.
\nWe can automatically detect your approximate location (latitude and longitude) if you opt-in to allow us to obtain your location through your browser geolocation information \u2013 we offer this facility on some of our web pages. You may revoke this permission at any time via your browser.<\/p>\n

[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690606563{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

[vc_column_text]<\/p>\n
Tracking And Cookies<\/h5>\n

We use cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work more efficiently as well as to provide information to the owners of the site. For more information, including information on how to prevent sites from using cookies, please see our separate Cookies page.<\/span>[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

[vc_column_text]<\/p>\n
Retargeting<\/h5>\n

See Wikipedia<\/a> for an explanation of retargeting.<\/span><\/p>\n

This website uses retargeting services (sometimes referred to as remarketing) to advertise on 3rd party websites (including Google and Facebook) to previous visitors to our site. Any data collected will be used in accordance with our own privacy policy and the 3rd parties\u2019 privacy policies.<\/p>\n

You can set preferences for how Google advertises to you using the Google Ad Personalization page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

[vc_column_text]<\/p>\n
Where We Store Your Personal Data<\/h5>\n

Your data will usually be held in a destination inside the European Economic Area (\u201cEEA\u201d). The EEA consists of the 28 EU Member States plus Norway, Liechtenstein and Iceland. However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (\u201cEEA\u201d).<\/span><\/p>\n

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data are maintained securely and in accordance with this privacy policy and applicable data protection law.<\/p>\n

[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

[vc_column_text]<\/p>\n
Uses Made Of The Information<\/h5>\n

We use information held about you in the following ways:<\/span><\/p>\n

\u2022 To ensure that content from our site is presented in the most effective manner for you and for your computer.
\n\u2022 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
\n\u2022 To allow you to participate in interactive features of our service, when you choose to do so. We will hold your personal data for 1 year (unless there is an outstanding matter with you that is still unresolved).[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

[vc_column_text]<\/p>\n
Disclosure Of Your Information<\/h5>\n

We may disclose your personal information to third parties:<\/span><\/p>\n

\u2022 If Family-Matters.co.uk or its assets are acquired by a third party, in which case personal data held by Family Matters about its customers will be transferred to the acquirer.
\n\u2022 If we are under a duty to disclose your personal data, for example to a Government agency, to comply with any legal obligation, or to enforce our Terms and Conditions or to protect the legitimate rights, property, or safety of us our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
\nOur site may contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

[vc_column_text]<\/p>\n
Your Rights<\/h5>\n
GENERAL RIGHTS<\/h6>\n

You have the following rights in relation to the processing of your data:<\/span><\/p>\n

1. The right at any time to withdraw your consent to our use of your data, but if you do so we may no longer be able to provide services to you;
\n2. The right to ask us not to process your personal data for marketing purposes;
\n3. The right to access the information we hold about you and to be provided with a copy. If you make more than one such request, we will be entitled to charge a reasonable fee for the second and subsequent requests;
\n4. If you consider that any of the information that we hold about you is inaccurate, you have the right to ask us to rectify that inaccuracy;
\n5. If you consider that the information that we hold about you is incomplete, you have the right to ask us to complete it;
\n6. The right to ask us to delete the information that we hold about you if, for example, you consider that this information is no longer necessary for the purpose for which we collected it. This is sometimes referred to as \u201cthe right to be forgotten\u201d;
\n7. The right to ask us to suspend processing of your data if: (i) you consider that it is inaccurate; or (ii) its processing is unlawful but you do not wish us to delete it; or (iii) we no longer require the data but you need us to keep it for a legal claim; or (iv) you object to the processing and we are verifying whether we have a legitimate reason to continue processing it;
\n8. The right to be provided with a copy of the data that we hold about you in a commonly used electronic format. This is sometimes referred to as \u201cdata portability\u201d.
\nIf you wish to use any of these rights you can contact us on us by email at info@family-matter.co.uk or Suite 21, 9 Springfield Road, Sale, Manchester, United Kingdom, M33 7XS. You also have the right to bring any concerns about our processing of your personal data to the Information Commissioner\u2019s Office (\u201cICO\u201d). The ICO can be contacted by telephone 0303 123 1113.[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

[vc_column_text]<\/p>\n
Changes To Our Privacy Policy<\/h5>\n

Any changes we may make to our privacy policy in the future will be posted on this page.<\/span>[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

[vc_column_text]<\/p>\n
Privacy Policy \u2013 Family Matters Partners<\/h5>\n

We process your data under the \u2018contract\u2019 basis of GDPR.<\/span><\/p>\n

We use information held about you in the following ways:
\n\u2022 To provide quotes to our website users.
\n\u2022 To carry out our obligations arising from any contracts entered into between you and us.
\n\u2022 To notify you about changes to our service.
\n\u2022 To allow you to participate in interactive features of our service, when you choose to do so.[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”70px” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

[vc_column_text]<\/p>\n
Where We Store Your Data<\/h5>\n

Your data will usually be held in a destination inside the European Economic Area (\u201cEEA\u201d). The EEA consists of the 28 EU Member States plus Norway, Liechtenstein and Iceland. However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (\u201cEEA\u201d).<\/span><\/p>\n

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data are maintained securely and in accordance with this privacy policy and applicable data protection law.[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”8em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

[vc_column_text]<\/p>\n
Privacy Policy \u2013 Affiliate Partners<\/h5>\n

Also known as \u201creferral\u201d partners.<\/span><\/p>\n

We process your data under the \u2018contract\u2019 basis of GDPR.<\/p>\n

We use information held about you in the following ways:<\/p>\n

\u2022 To carry out our obligations arising from any contracts entered into between you and us.
\n\u2022 To notify you about changes to our service.
\n\u2022 To allow you to participate in interactive features of our service, when you choose to do so.
\nAll business agreements, contract and other related documents will be retained for as per Section 5 of the Limitation Act 1980.[\/vc_column_text]<\/div><\/div>[vc_empty_space height=”4em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space height=”8em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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